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Toy Safety Information: We get many questions concerning safety. We know that you are concerned about toy safety... and so are we! All of the toys we sell meet or exceed toy safety standards for the United States and Europe. Read about current safety standards for toys Safety FAQ: Q: Is the paint used on the toys you sell nontoxic? A: Yes! All paints, coloring, and finishes are nontoxic and safe for children.
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toy on your site is recommended for Ages 3 years and up. My child is only
2 but very advanced. Is it ok for my child to play with this toy? A: Age recommendations on toys are based on a number of factors. One very important factor is whether or not the toy poses a choking hazard. Any toy labeled for Ages 3 years and up MAY pose a choking hazard. Therefore, we suggest that any toy labeled 3 years and up should only be used by a child of that age and with proper adult supervision. Small parts may cause a choking hazard.
Q: A toy on your site is recommended for Ages 2 years and up. My child is only 18 months but very advanced. Is it OK for my child to play with this toy? A: Yes. A toy that is labeled for use for a child YOUNGER than 3 years has been evaluated and deemed not to be a choking hazard. Therefore, it is safe for a younger child to play with it. The only thing to consider is the developmental appropriateness for the child.
Q: What should I do if a toy breaks? A: If any toy breaks the first thing to do is to take the toy away from your child right away. Please call us at 1-800-807-8821. We will replace any product that we are able to replace and if we are no longer selling the product we will make an equivalent substitution for you. You have a lifetime guarantee on all toys that we sell (except special orders). The lifetime guarantee includes missing puzzles pieces as well. Please take advantage of this service. You just have to call.
Q: A toy arrived broken but I think I can repair it. Is that OK? A: NO! Call us immediately: 1-800-807-8821. You have purchased a new product and we want you to receive it in 100% perfect condition. A broken toy may be very unsafe even if you think it's not. Call us right away if there is any problem at all with a toy you have purchased from us. Don't take a chance! QUALITY:
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Message From Melissa & Doug regarding recent product recalls: Dear Valued Customer - Yes, we definitely appreciate and understand your concern. Please be assured, we test for lead VERY frequently. It's quite possible to make great quality children's items in China, which meet all safety regulations, but the key point is that you have to test and inspect very frequently to be sure that your factories are always following your instructions explicitly. I assure you that's exactly what we do. From our experience, the key to doing this correctly is not simply to insist that your factories follow your instructions, but then to go one step further and to AUDIT, INSPECT, AND TEST very frequently. That is the most important part of the process, and it's something our company has always taken VERY seriously. Thanks again for asking, and for your support also. Your
Dedicated Customer Service Team Information from the Toy Industry Association: We value the public trust in toy safety (see facts and issues below). The ability to identify problems and recall products is one of the safety valves in the system. The recent recalls are product- and company-specific, and do not reflect the fundamental safety of the 3 billion toys sold in America each year. Safety Statements: Toys Sold in America / Recalls / Toys Made in China / Lead in Toys / Lead in Children's Jewelry / Magnets Links: U.S. Consumer Product Safety Commission / Mattel Voluntary Safety Recall Facts --------------------------------------------------------------------- |